Improving patient care, simplifying compliance requirements, and streamlining operations are all important reasons why hospices utilize hospice EMRs. But what if your EMR is causing you more headaches and problems than its solving?
Here are four signs that it may be time to break up with your current hospice EMR.
Your needs aren’t being met.
The first sign of a failing relationship is when your needs aren't being met. It's extremely important that you implement and utilize an EMR designed specifically for hospice. Hospice EMRs that started as something else and were re-engineered to cater to hospices aren't going to give you everything that you need. You can’t force a system to work for you no matter how many workarounds you create, how hard your staff tries, how much money you throw at it, or how much you “wish it would work.”
When software wasn't originally designed for hospice, simple tasks take more time and effort. This leads to frustrated staff, patients, and caregivers, which could cost your agency dearly.
2. You're not speaking the same language.
You don't want a hospice EMR that is difficult to use. No one does, but they're out there. You need an EMR that makes things easier and more efficient so you can put all of your energy and focus into your number one goal - providing compassionate, quality care to patients and their loved ones. A hospice EMR should be easy to use and help you achieve your goals.
The best hospice EMRs are engaging and easy to use which simplifies tasks, reduces cognitive workload, and enhances the user's ability to do the best job possible.
3. It could get you in trouble.
Maintaining compliance with today’s hospice regulations can be challenging. Your hospice EMR shouldn’t jeopardize compliance. In fact, it should simplify and improve it. Compliance enhancements and updates should occur in a timely manner and should be released at regular intervals without any downtime or disruptions. If your current EMR isn’t built around compliance, you could get in serious trouble. Real serious trouble.
4. It's a one-sided relationship.
Let’s face it, relationships aren't easy. But they shouldn't be one-sided. If it’s too hard to connect with your support team or once you do, you don't get the level of support that you need, it's time to make a change. Helpful and available customer support is key to getting the most out of your hospice EMR.